Bureau for Management Customer Service Standards

Mandatory Reference for ADS 501

Reference Issuance Date: 08/31/2011
Policy Issuance Date: 03/05/2003
Responsible Office: A/AID
File Name: 501mag_083111

Overview

In April 2002, the Business Transformation Executive Committee (BTEC) approved the establishment of a working group to develop customer service standards for USAID/Washington organizations. The development of customer standards directly addresses one of Administrator Natsios' seven management reform principles: establish a customer service culture in our service organizations to support and facilitate smooth and efficient program delivery.